Frequently Asked Questions

We offer multiple shipping options through our 35+ carrier network including standard, express, and overnight delivery. Shipping costs vary by destination, package size, and selected carrier. Use our platform to compare rates and choose the best option for your needs.

This happens since we arrange the last-mile delivery for various retailers. Meaning if you ordered something on Amazon, for example, we might be handling the delivery.

Delivery times depend on the selected carrier and destination. Estimated delivery dates are shown at checkout and in your tracking link. Domestic orders typically arrive within 1–3 business days; international deliveries vary by region and customs processing.

Use our real-time tracking: enter your tracking number on the tracking page or follow the link in your confirmation email. You’ll receive updates at each step of the delivery process.

International orders may be subject to customs duties, taxes, and brokerage fees. Depending on the route and carrier, shipments may ship DDU/Delivered Duties Unpaid or DDP/Delivered Duties Paid. Any applicable fees will be indicated at checkout or collected on delivery per local regulations.

We’re available 24/7 via email at info@mmcore.eu and through our contact form. Business customers can also reach us via our API support channel.

First, check your tracking link for the latest scan. Confirm your delivery address and check with neighbors or local pickup points. If it still hasn’t arrived 2 business days after the expected date, contact customer service with your order number so we can investigate and file a claim if necessary.